As soon as the hotel confirms, the booking reference appears on screen and we email a confirmation to the address you entered. If you can't find it, check your spam folder, or open your confirmation from Find your booking with the reference and email.

Names go straight into the hotel's own system, and many only accept Latin letters. Enter them exactly as on the passport or ID used at check-in.

The price shown is what you pay us. Some hotels collect a local tax or fee at the desk when you check in. Where that applies, it is shown in the hotel's important information on the booking page before you confirm.

Open your confirmation from the link in your email, or from Find your booking with the reference and email, then choose Cancel booking. Inside the free-cancellation window there is no fee.

Yes. We only sell rooms that cancel free, with at least 24 hours of free cancellation left after booking. The exact deadline is shown before you book and on your confirmation. After it, the hotel may charge a fee.

No. You only need an email. View or cancel from the link in your confirmation email, or from Find your booking with your reference and email.